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How much engraving can I put on the award?
That will depend on the item selected. Trophies usually have either 2 or 3 lines with between 20-40 letters per line. The exact amount will depend on the trophy selected. Medalions can usually accommodate up to 3 lines with 10-13 letters per line. In either case, when the award is added to your shopping cart, the inscription information form will tell you what is available.
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How much does it cost to personalize my award?
Plaque inscriptions are 10 cents per letter & $2.50 per logo. Always. What good is an award that doesn't say why it was given? At Berger Novelties & Awards, we believe in fair and honest pricing.
Trophy inscriptions include the first 50 letters or characters Free. Additional letters are 10 cents each and Logos are $2.50 each Always
Medalions have a $5 setup fee in addition to the 10 cents per character charge, for quanities less than 10 to cover the labor time involved in adjusting our engraving equipment for these odd shaped items.
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I have a huge order of similar trophies but the inscriptions are different on each. How can I easily handle the personalization?
The trophy order page allows you to enter the inscription information for your award as well as any other customizations. When the trophy settings are exactly as you want them, simply press the "add to my cart" button to place the item in your shopping cart. The trophy order page then reappears with your inscriptions and other customizations still intact. This allows you to make small modifications (for example, changing the third line of text from "2nd Place" to "3rd Place" ) and order more items without having to retype in any of the information that remains the same on all awards.
However, if you do have problems specifying the inscriptions, please leave the personalization information blank and e-mail us the instructions at engraving@bergernovelties-awards.com. Please don't forget to include the order confirmation number with your e-mail.
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How Long will it take?
At Berger Novelties & Awards, our goal is to always ship your awards within 5-10 working days, no matter how large the order or what time of year it is. Once your order is received, we will immediately review your entire order and confirm your customizations. If there are no problems, we will begin work on the order. As soon as your order ships, we will e-mail you an order confirmation which will include the UPS tracking number.
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What about Copyrights, Trademarks and Licenses.
By submitting a design to Berger Novelties & Awards, you warrant and represent that you are the sole, legal owner or licensee of all rights, including copyright, to each copyright, service mark, trade name, trademark, logo, portrait, graphic, artwork, statement, photograph, picture or illustration of any person or any other intellectual property included in such design.
Further you warrant and represent that no part of the design:(1) is the subject of any notice of such infringement you have received; (2) violates or infringes upon any common law or statutory right of any person or entity, including, but not limited to, rights relating to copyrights, trademarks, contract rights, moral rights or rights of public performance or (3) is subject to any restriction or right of any kind or nature whatsoever which would prevent Berger Novelties & Awards from legally reproducing the images or text submitted.
You agree to defend, at your sole expense, any claim, suit, or proceeding brought against Berger Novelties & Awards which relates to, or is based upon, a claim that any portion of the design infringes or constitutes wrongful use of any copyright, trademark, or other right of any third party, provided that Berger Novelties & Awards gives you written notice of any such claim and provides you such reasonable cooperation and assistance as you may require in the defense thereof. You shall pay any damages and costs assessed against Berger Novelties & Awards pursuant to such a suit or proceeding. Further, you agree to indemnify and hold Berger Novelties & Awards harmless from and with respect to any such loss or damage (including, but not limited to, reasonable attorneys' fees and costs) associated with any such claim, suit or proceeding.
All items shown on this web site containing corporate logos or registered trademarks are shown only to illustrate Berger Novelties & Awards logo reproduction capabilities. Purchase of merchandise from Berger Novelties & Awards in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
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How much is shipping?
Berger Novelties & Awards offers FREE Ground UPS Shipping to addresses in the continental U.S. on all orders totaling $200 or more. Orders totaling less than $200 are subject to a $10 shipping and handling fee. Please read all about your shipping options on our shipping page.
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I need this order fast, really fast. What is the cost for overnight shipments?
The cost of expedited shipping varies on how fast you want it. Berger Novelties & Awards offers multiple shipping options including overnight service. Please refer to our shipping chart for the cost of these options. Remember, a signature is required at delivery time for all expedited shipments. Please read all about your shipping options on our shipping page.
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Can I track an order after you have shipped it?
Yes. You can use the UPS & FEDEX online package tracker by clicking here to follow your awards as they wind their way to your door. We also have a shipping chart which shows the approximate shipping time from Berger Novelties & Awards. Please read all about your shipping options on our shipping page.
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Can you ship to overseas U.S. Military addresses?
Unfortunately, we have discontinued shipping to overseas addresses. This is due to the inability to guarantee any reasonable timeframe for the delivery and the inconsistancy of the treatment that the products receive. We have always strived to support our customers around the world but the chances of a problem occuring during overseas shipment are so much greater than with domestic orders. Normally, this may be OK with the customer but since Awards are usually desired by a specific date for presentation, any descrepancy during delivery has the potential to cause a big problem. We have always believed that the sale is not complete untill the Awards are in your hands and this situation was not acceptable. We are sorry. Please read all about your shipping options on our shipping page.
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Is Shopping on the internet safe?
Yes. Berger Novelties & Awards uses only the highest level of security available. Our SSL (secure socket layer) server encrypts your credit card data so that even if someone managed to intercept it, it would be useless. Remember, reports have shown, shopping on the internet is safer than giving your credit card to the waitress in your favorite restaurant. Please see our Secure Shopping Guarantee for the details.
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Are you sure it's safe to send credit card information over the internet?
Yes, in fact, we guarantee your security. Usually credit card companies limit a customers liability to $50 when their card is lost or stolen. We are so sure of our systems security that we will reimburse you these charges (up to $50) that your credit card company charges you due to a stolen account number that happened as a direct result of you doing online business with Berger Novelties & Awards. Please see our Secure Shopping Guarantee for the details.
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What about sales tax?
Orders shipped to Illinois addresses will have a sales tax of 6.25% added to the total. If you don't live in Illinois, and your state has a sales tax, it is your responsibility to pay the sales tax directly to your state government. If you are an Illinois institution exempt from sales tax then e-mail us at customer service with your tax exemption number and you won't be charged for sales tax.
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What if I have a problem or error?
Please e-mail customer service as soon as you notice the problem. If it is an engraving mistake, we can usually send out a replacement plate right away rather then you having to return the whole award. But in any case, don't worry, we will work with you to make it right.
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Can I return items for a refund?
Merchandise to be returned for store credit, refund, or replacement must have written permission obtained in advance. Items that have been Engraved or Personalized are NOT RETURNABLE. A return merchandise authorization (RMA) number must accompany all returns to ensure proper credit is given. Please e-mail Customer Service for this authorization. The items must be in saleable condition and a 30% restocking fee (minimum $3.00 per award) will be deducted. Shipping charges will not be refunded.
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Do you have a printed catalog that you can send to me?
One of the ways we achieve our low prices is by maintaining our complete catalog in a downloadable online form. This enables us to show you our selection with all the recent addditions included and the obsolete items removed. This also means no surprises for you and eliminates the condsiderabe expense associated with producing, distributing and revising paper catalogs.
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